Job Vacancy

Customer Experience Executive

Obour, Cairo

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About the role

Open Role

Customer Experience
Lead Qualification
Arabic & English

On-site
Full-time
Obour, Cairo

Position Overview: We are looking for a Customer Experience Executive to manage initial client communication, assess incoming inquiries, and route qualified leads to the sales team while maintaining a professional customer experience.

Key Responsibilities

Handling incoming client inquiries
Assessing client suitability
Directing qualified leads to the sales team
Maintaining clear and professional communication

Requirements

Experience in a client-facing role
Strong Arabic & English communication skills
Professional and well-organized

About You

Full Name *

Phone Number *

Email Address *

Current City *

LinkedIn Profile (optional)

Your Background

Total Years of Experience *

Have you worked in a customer-facing role before? *

Have you worked with clients in a B2B environment before? *

Communication & Client Handling

Which communication channels have you handled before? *

How comfortable are you handling multiple client inquiries daily? *

Understanding the Role

What do you think is the role of Customer Experience in a manufacturing company like Brands Factory? *

Describe a situation where you had to handle a difficult client professionally while protecting the company's time and standards. *

English & Digital Skills

Write a short professional reply to a new client inquiry. *

Rate your English level *

Rate your Excel / Google Sheets skills *

Have you used any CRM, ticketing system, or workflow tool before? *

Scenario Task

Scenario: A brand owner contacts Brands Factory asking about manufacturing but provides very limited information and seems unsure.

How would you reply to: keep the conversation professional, collect the necessary details, assess if the client is a good fit, and prepare the inquiry to be passed to the sales team. *

Salary & Availability

Current Salary *

Expected Salary *

When can you start working? *

Salary & CV

Upload your CV (PDF) *Click to choose a PDF file

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